About Us

Since 1991, Healing Hands Massage has been a leading provider of Certified Massage Therapy in Chester and Delaware counties.  Over the years our company has grown to include 4 well-established offices, an on-site corporate chair massage division, and a prestigious affiliation with the Chester County Hospital, as their exclusive massage therapy provider for patients.

With over 30 licensed, professional, experienced therapists, we strive to make each session we give the very best for our clients.  Our scheduling options and pricing discounts make our services convenient and affordable for everyone to receive massage therapy.

From college students to businesspeople, tradesmen to retirees, we are proud to continue to make a difference in our clients’ health and well being by providing the best in massage therapy services.

Our Mission Statement Our Philosophy FAQ

Our Mission Statement

Healing Hands Massage is a prosperous holistic health care organization providing high quality therapeutic massage to thousands of customers. We are a powerful team of dedicated professionals holding ourselves to a standard of excellence and integrity. Our commitment to service, innovation, and success sets us apart as the premier massage business in the communities we serve. Our on-going contribution to a more peaceful, healthy world is supported by our creation of:

About Us Our Philosophy FAQ

Our Philosophy

Many first time massage clients are surprised that something that feels this good, is actually GOOD FOR YOU. Here at Healing Hands Massage, we consider massage much more than an indulgence. We do provide a beautiful, ambient atmosphere in our therapy rooms that is conducive to relaxation; and it’s true that our Gift Cards make a wonderful gift for any occasion. But ultimately, our goal is to inspire all of our clients to BETTER HEALTH through massage therapy. Some of the well documented, long-term effects of massage therapy include:

Receiving massage regularly, on a monthly or weekly basis, dramatically increases these positive effects. Arthritis, fibromyalgia, sciatica, headaches, and carpal tunnel syndrome, are just some of the conditions improved among our regular clients. Although massage therapy is non-invasive, we suggest discussing any questions or concerns regarding your particular health history with your doctor before booking with us.

Even if you are coming to us strictly with relaxation in mind, you will leave feeling wonderful and knowing we’ve made a positive impact on your overall health and well-being.

About Us Our Mission Statement FAQ

Frequently Asked Questions

Our Company

How long has Healing Hands been in business?

• Healing Hands Massage registered in 1991.

Is it a franchise, or does the same owner operate all 4 locations?

• The same 2 massage therapists own and operate all four locations. All of the appointments for all 4 locations are scheduled out of one central office.

How are you different from a luxury spa or massage chain?

• Although we try to provide a beautiful atmosphere, and we do sell a large number of gift cards, we are more focused on massage therapy for overall health and well-being. Our goal is to build long-lasting relationships with our clients and truly care about providing each and every client with the best service possible. Last minute scheduling options, full 60 minute rather than 50 minute sessions, and individualized attention to the client's needs for the session rather than a routine are some of the ways we accomplish that goal

Do you offer chair massage at events or corporate offices?

• Yes! (link to chair massage page)

Do you do house calls?

• Yes! Click Here for More Information

Do you offer couples massages?

• Yes! Two clients can get their massage session in the same room when scheduling in our Media, Downingtown, and Berwyn locations, for a nominal extra fee.

Can I order gift cards or schedule an appointment online?

• Yes! You can purchase and print gift cards and also schedule your appointment through the links right on our website.

Gift Cards

Do Gift Cards expire?

• No!

Can Gift Cards be used at any of the locations?

• Yes!

Can anyone use them?

• Yes! Gift Cards can be used by whomever has the physical card. For this reason, please treat your Gift Card like cash.

Can I split my gift card up? Can I use my hour session for two half hour sessions?

• While you can use the value of your gift card however you would like, the cost of two 30 minute sessions ($50 each) does not equal the cost of one hour session. Please refer to the pricing page for the values of each session.

Can I upgrade my gift card to get more time, add heat therapy, or to get a deep tissue massage instead of a relaxation massage?

• Yes! You can always add any service to any session, and then just pay the difference in price once the gift card value is redeemed.

Can I use my gift card to give the therapist a gratuity?

• No. Gift cards are used only for the service value. However, you can use a credit card to add a gratuity for your therapist even if you are not paying for the service that way.

Can a lost gift card be tracked and still used?

• We do our best to locate and replace gift cards based on the purchasers information. Please be sure to have us research this BEFORE scheduling your appointment. Full payment will be due at the time of your massage.

Appointments

What hours do you take appointments for? What would the last appointment of the day be?

• Massages appointments can be scheduled 9am-9pm seven days a week. An hour session can be booked for as late as 8pm.
  Our schedulers are available to assist you in setting your appointment from 9am-8pm Monday through Friday, 9am-6pm on Saturday and Sunday.

How far in advance do I need to schedule?

• We do our best to accommodate all clients even with as little as an hour's notice in most cases; however, evenings and weekends especially are our busiest times. We suggest calling as far in advance for those particular appointments as you can, or if you have special requests such as parties of 2 or more, couples massages, or therapists skilled in a particular technique.

Do you have full one hour sessions? Will I be cut if I'm late?

• Yes! Our full 30, 60, or 90 minute sessions start when the therapist begins your massage, not when you first arrive.

What happens if I am late?

• Although we do our very best to accommodate late arrivals and do not book our appointments too tightly together, the session may be shortened if another appointment after yours would be affected and started late as a result.

Can I request a specific therapist?

• Yes! We encourage you to find a therapist best suited to your needs and reschedule with them regularly! If you prefer to try different therapists, that is perfectly fine as well - It is all up to you.

How often should I get a massage?

• In general, most clients experience the greatest benefits from a monthly session. If you have specific problem areas that need attention, you may want to consider coming in weekly for a few times at first to get to a manageable level. Your therapist will discuss your particular needs and goals with you at the time of the session, and of course you are always encouraged to discuss any concerns with your doctor if there is a particular health concern.

What are the health benefits I can expect from receiving massage regularly?

• In addition to pain and stress relief, massage has been proven to improve sleep, circulation, and immune system function.

Do you work on children? What ages/recommendations?

• Yes! We recommend only a 30 minute session for anyone under the age of 12.
  Please note, if your child is under the age of 13, a parent will need to be in the room during the session. If your child is between 13-18, a parent will need to come in just to complete paperwork before the session can take place. Please mention when scheduling that the client is a minor.

Do you offer any specific techniques, such as reflexology or hot stone?

• Yes! Many of our therapists have particular training in techniques like reflexology, myofascial release, sports massage, neuromuscular therapy, reiki, and so on. Although most therapists prefer to tailor a combination of their learned techniques to the client's needs, and vary them throughout the session, please mention if you are looking for anything specific when scheduling and we'll make sure we match you with a therapist using the technique you are looking for.

What if I have a particular health concern, such as a recent surgery, or a condition, such as fibromyalgia?

• It is always encouraged to check with your doctor regarding using massage therapy to treat specific conditions. It is not advisable to have massage therapy until at least 4 weeks have passed after surgery. Massage therapy is very non-invasive and helpful to many conditions such as fibromyalgia, and we have helped many fibro clients here in particular.

During what stages of pregnancy is it ok to get a massage?

• Prenatal massage is very helpful and encouraged all the way to the due date and beyond. For some clients, it may be advisable to wait until after the first trimester to get a massage. Check with your doctor first to be certain.

Do you do any stretching during your massages?

• In addition to massage strokes, we may include some passive stretching of the neck, shoulders, arms, and in some cases, the legs, after checking with the client to see if there are any range of motion restrictions.

What should I expect to feel after the session? Any follow up instructions

• People generally feel a wonderful sense of relaxation and calm, increased flexibility, and sometimes a slight grogginess immediately following a session. If this is your first massage ever, or in several months or years, you may feel some muscular soreness for a day or two following the session. This may happen even if the pressure felt completely right to you during the session and is just an increase in lactic acid production resulting from the massage (similar to the soreness sometimes felt when doing a new exercise).
• We suggest drinking lots of water after your session, and depending on the client, maybe some moist heat or light stretching at home. Overall, you should just feel wonderful!

Therapists

Are your therapists specially trained, certified, and/or licensed?

• Yes! All of our therapists have completed an accredited massage therapy program and are Pennsylvania state licensed or have applications pending. Many have additional training in advanced massage techniques including deep tissue work.

How experienced are your therapists?

• Their experience varies approximately 1-20 years or more in the practice of massage therapy. Newer therapists attend hands-on workshops to learn expanded techniques before beginning work here, to ensure all of our staff have a high-quality, top-notch massage.

Can I have a choice of a male or female therapist?

• Yes, always! Our schedulers will ask when setting your appointment.

Do the therapists accept gratuities? Can I put the gratuity on a credit card?

• Yes, therapists accept gratuities and they can always be put on a credit card even if that is not your payment method for the session. The amount you choose is completely up to you, based on your appreciation of the therapist's skill level and focus on your goals for the session. $15-$20 is the average amount.

New Clients

Do I need to wear anything in particular to my appointment? Will I need to get completely undressed, and/or will I be undraped during the appointment?

• You can dress in whatever you're comfortable in; it is always easier to wear less jewelry as neckchains in particular, large earrings, bracelets and watches can sometimes be hard to work around and/or take a while to remove. You do not need to get completely undressed, only down to where you feel comfortable; and you are covered completely by the sheet and blanket the entire time; only the particular area we work on will be uncovered at that time, such as the back, arm, or leg.

I'm not sure how the pressure is supposed to feel. How do I know if it's right for me, or too much?

• You should feel relaxed throughout the massage, even during a deep tissue massage, in order to get the most benefit. In general, a firmer pressure usually feels better; but if you find yourself tensing, or holding your breath, it is too much! Please tell your therapist if you would ever like more or less pressure during your session - they will be checking in with you periodically.

Since this is new for me, is it ok if I just want my back done?

Sure! Getting a general body massage (including arms, legs, hands, feet, face & scalp) is always the most beneficial way to receive massage therapy; but if you would like your therapist to concentrate on only one area, such as the back, in particular, please let them know!

Do you have salon services as well?

• No. Since we are not a "spa", we do not have the wraps, facials and other services offered there; we prefer to concentrate on the quality and consistency of hands-on massage therapy techniques here. We do, however, offer heat therapy, which is the application of moist heat packs, to assist in relieving muscle tension during your massage. It is available to add on to any session for a nominal $15 fee.

What is the difference between Therapeutic Relaxation and Deep Pressure?

• Our Relaxation massages, unlike many spas, still consist of a fairly firm pressure that is not too light, nor too deep. It usually involves basic "swedish" (gliding and kneading) strokes that are applied equally to the arms, hands, legs, feet, face & scalp as well as the back; and includes some brief time spent on problem areas.
• Deep tissue massages involve a heavier-handed, firm to very deep pressure as needed; and also most often involve a heavy concentration on problem areas using more advanced techniques. We suggest the Deep Tissue massage for anyone experienced in receiving massage therapy that needs a session more geared towards problem area work and/or prefers a very deep pressure throughout their massage.
• Although it is easier to book ahead of time, your therapist can discuss the difference with you before beginning your massage and suggest an upgrade if need be once your goals are clear.

About Us Our Mission Statement Our Philosophy